Hermstedt StingRay FAQ

The StingRay supports SSL certificates and can work over a HTTPs connection. This is, however, something we will need to install for you. If this is something you require, the outline of the process is written below. 

In order to install an SSL certificate on your StingRay, we will first need the following information:

Country Name: (EG: GB)
State or Province: (EG: Oxfordshire)
Locality or City: (EG: Oxford)
Company: (Your company name)
Organisational Unit: (A department responsible for the StingRay in your company)
Common Name: (EG: ssl.hermstedtstingray.com)

Once we have this information, we can generate a CSR (Certificate Signing Request) file. When you receive this file, please send it to your SSL Certificate provider to have an SSL Certificate created.

Note: You will be required to verify that you own the domain. A verification email will be sent to the Whois registered email address so please make sure the email address registered there is an email account of someone within your organisation who will be able to reply to it. 

After receiving an SSL certificate back from the SSL Certificate provider, please send it to us for installation.
When you send the SSL certificate to us, please also enable HTTPs on your StingRay. This can be done by doing the following:

• Navigate to Network configuration
• Click Edit
• Enable HTTPs under External Webaccess 

In order to generate the CSR file and install your SSL certificate, we will require an SSH session on your StingRay. As such, in addition to the above required information, please also send the public IP and the serial number of your StingRay to allow us to log in as quickly and efficiently as possible.

For information on how to enable SSH, please see the following FAQ:
I need remote support, how do I set it up? 

For assistance, please contact support.